Carolina Spa Guy
We are here to Fix your Spa / Hot tub!
Serving all of Charleston & Columbia South Carolina
Not Sure who to hire? Call your Spa manufacturer - we are their first choice!
Repair certified on over 90% of the spas made!
(843) 647-0400
(803) 403-2955
(864) 252-8832
(888) 697-7248 is 888-My-Spa-Guy
Want to fix your hot tub? Why isn't your spa heater working? Why is the gfi breaker flipping? Why is your spa water dirty? These questions and more answered below. Troubleshoot a spa problem!
We are Carolina Spa Repair and
we Specialize Exclusively in Fixing Spas!
We are a Company that exclusively specializes in Spa Repairs. We aren't juggling two jobs or focusing on sales and ignoring the repairs until sales are slow. We Fix Spas! We currently provide service & Repair to 31 Major Manufacturers. Call today to see if we can help repair your spa at little or no cost to you under our warranty program. We have special pre-negotiated discount rates for nearly all major manufacturers.
Our Tech Department is staffed by Spa Repair Professionals with decades of combined experience and are able to provide support to our Field Technicians Monday through Saturday from 7am to 7pm. We have multiple field offices and each is properly Licensed & Insured. Our Parent Company has sufficient Liability Insurance to protect all authorized work completed. It is very important to deal with someone that Repairs Hot Tubs as their Primary Business. There are hundreds of different types of spas being sold each year with one to ten new manufacturers starting each and every year (probably double that are closing their doors each year) =(. Now think about the fact hot tubs have been mass marketed and sold for the past 54 years. There are thousands and thousands of different types of spas on the market! How can anyone attempt to know everything there is to know about every spa out there? Especially if they cut wood or wash windows or rake yards as a general handyman to make ends meet? You hire a general handy man to do general work. DO NOT trust anyone to work on something that could KILL your family if they make one mistake!
There are a lot of components on a spa that can HURT OCCUPANTS if improperly
installed. Do you want to
risk a fire? or, harm to your family? in the hopes, of saving a few bucks? I mean, you do
care about the people getting in your hot tub or they probably wouldn't be there
in the first place, right?
Call us and we will match any verifiable quote from a legitimate "REAL
COMPANY"(A licensed corporation with a commercial store/office maintaining at
least one million dollars in insurance and made up of more than 3 people).
Every Technician on our staff has personal experience repairing hot tubs and
portable or in-ground spas of no less than 10
years. (Not counting our trainee's of course. =)
Our Trucks are stocked and equipped to repair freeze damaged parts -
most on the first visit. We are a "REAL COMPANY" and not some guy working out of his garage - we stock
tens of thousands of dollars in parts and can
have any part we don't stock within 2 days (with no extra expedite fees). We stock various jets and can
install additional Jets, fountains, valves, customized seating jet formations,
waterfalls, cool down mist, oxygen generators, ozone generators, fancy
lights or any imaginable upgrade to your existing spa.
We stock powerful pumps and are happy to add a pump to your existing spa for
more power! There is nothing we can't do to your spa. We can make it faster,
stronger, quieter, more powerful, more efficient and more reliable.
We can troubleshoot and replace individual parts BUILT IN to your Spa Pack/Computer board. We are certified by the
(Major) Manufacturers
for Board repairs! We can reset and repair
relays, capacitors and our Trucks stock enough parts to repair your spa in one
trip. (93.2% of the time) (2009 #'s)
We do not recommend changing out the whole pack or entire heaters or pumps
unless the situation dictates it. There is no reason to
repair part of a a pack or computer or pump if another portion is obviously going to fail
soon.
Many other work from home ... unlicensed ... un-insured ... individuals ... out there prefer to
replace small components so they will have to come back out and complete another
repair in a few months.
Oh and guess what? They don't give you a WARRANTY! If they do - it is only for a
month or maybe 3. WE process up to 50 appointments each week in EVERY Metro we
service. If we had to revisit each customer every few weeks or months, we
would never get new customers taken care of. That's why, most of our repairs
are completed on the first visit!
Due to our Powerful Buying ability we have been able to Negotiate exclusive
Warranties for Products we install.
We provide every customer with 5 estimates at no extra charge.
1) Rebuild; 2) Bronze; 3)Silver; 4)Gold and 5)Platinum.
2010 WARRANTY PROGRAMS
We back our "Get You Going Repair" or Rebuild Repair Package
with a 3 or 6 or 12 month warranty based on
what parts we repair or rebuild (relays on a board, capacitors, coils,
contactors, elements, water pumps, blowers, heaters, plumbing, etc);
Our Bronze Repair Package come with a Industry Standard 2 year warranty on Parts Replaced!
If you go with our Silver Repair Package you get a 3 year warranty on all Parts Replaced!
Of course our Gold Repair Package is the Number One Selling
Package - We warranty ALL COMPONENTS we replace with a full
5 Year Warranty </b>
That's Not ALL! Our premium component replacement package is the
PLATINUM REPAIR PACKAGE and you get a
LIFETIME WARRANTY on ALL COMPONENTS we replace.
All Part Warrantees are backed by CSG Warrantee Co. and feature a
ZERO DEDUCTIBLE and are Not Pro-Rated
(Industry Exclusive)!
Any body can claim they know what they are doing. Only professionals back it up
with a service guarantee and warranty their work like we do.
We know our business and stand behind our work with the Best Warranty in the
Repair Business.
Find out why so many people choose us for their spa repairs! Not only people
-Spa Manufacturers choose us to repair their spas!
Fine Print of Warranty: Any special order parts or non stock items that must be
returned to the manufacturer for warranty exchange require the customer to cover
shipping costs. Furthermore, a Labor Deductible may apply in some instances or
locations of $50 per hour up to a cap of $250. Refer to the terms and conditions
of your service & repair agreement for details. We answer the
phone Monday through Saturday. If for some reason, we are inundated with calls and unable
to answer your call, leave a brief message and your call will be returned within
minutes. We strive for 100% customer satisfaction and feel confident we are
providing an excellent service at a fair price with the best parts you can
purchase.
As a special thank you - we even stock most accessories such as cover lifter
butlers, spa tables, towel racks, safety bars and chemicals at very affordable
prices and INSTALL THEM FREE with any other service or repair. (SAME VISIT ONLY)
CUSTOM SPA COVERS
Need a spa Cover? We sell spa covers from $299. We provide delivery and installation of your new cover from $35 & up, based on location. Haul off fees for the old covers typically start at $20 plus government assessed dump fees. This isn't a cheap cover.
We sell 2" Flat Insulated One Pound Foam (Light Weight) Covers - Ideal for in-door placement.
These bi-fold covers have 1/2" fall per foot of run (sloped) to allow for rain run off (Ideal for outdoor placement). Our covers are available in the following thickness and custom made to fit your spa:
4"-2" is Standard with an R-21 insulation factor. Upgrade to 5"-3" for additional insulation (R-27) for just $49 more. In cold climates you can upgrade to a full 6" thick sloping to 4" for the most insulation on the market (R-34+).
Fiber Reinforced "Walk-on" Cover is any thickness where we have reinforced the foam with fiber strands. The fiber is oriented in such a way so as to increase the strength of the cover to hold up to 350 pounds without failure. It has been confirmed to hold up to 600 pounds by one customer!
With the best
AMERICAN MADE products available. That's right, when available -
we only purchase parts made in the USA.
They may cost a little more than cheaply made items coming in from overseas, but
the parts we install are AMERICAN PARTS MADE BY
AMERICANS FOR AMERICANS!
We offer discounts for AAA, Government, Law Enforcement, USAA, Senior Citizens,
Navy Federal CU Members and many others. Ask when scheduling and we will make sure you are taken care
of.
Remember, our techs are trained with the latest techniques BY THE
MANUFACTURERS in addition to our training. We have 24/7 tech support
for our techs and require our techs to call in for confirmation of their
diagnoses before they complete their detailed diagnostic report. And if you let
the tech complete the repairs after completing the diagnostics but before they
leave, we even discount our charges so the diagnostics and tests are FREE ($125
value). Call today to schedule your repair or visit us online at
www.CaroilinaSpaGuy.com
We want everyone to enjoy their spa. If you cant afford to have it completed and want free troubleshooting help .....
Post your problem on our Blog at
www.CarolinaSpaGuy.us and get free
Tech help on repairing your own spa!
888-697-7248 Toll Free 8am-8pm Mon-Sat. (SC, NC, TN, GA, VA)
Local Area Numbers
540-650-6779 Union Hall / Danville Virginia, Roanoke and Smith Mountain Lake VA
803-403-2955 Columbia, Lexington, Aiken, Rock Hill, Orangeburg and
Surrounding
843-647-0400 Mt Pleasant, Awendaw, isle of palms, Sullivan's island, Hanahan, West Ashley, North Charleston, James Island, Johns Island, Folly
Beach, Downtown, Summerville, Ladson, Moncks Corner, Goose Creek
864-252-8832 Greenville/ Spartanburg, Upstate SC
Enjoy time with your family in your hot tub. Not sure how to fix it? Let the Pros at Carolina Spa Guys come out and complete your repair. We can make any spa operate and most repairs are completed on the first trip. If you have never owned a spa, you can Rent a hot tub or spa before you decide if owning a hot tub is right for you. Right now, Sandy at Leisure Depot can help with a new spa at 2009 liquidation prices.
With our advanced state of the art spa dolly
spa moving equipment, we can deliver hot tubs and spas anywhere. If you want to
move it your self, you can rent that same equipment to move that hot
tub like a pro.
We pride ourselves in being “The Best Hot Tub &
Spa Repair Company in the Carolinas” When available we schedule Hottub repair service calls
within days of your call. If you are not in Charleston
County, we schedule and complete 90% of our non-emergency service calls
within 72 hours and typically complete those repairs in one visit. In
Hilton Head, Aiken and Greenville, we only service once weekly.
Our trained spa repair and relocation specialists are certified in most Spa Repairs. Carolina Spa Guys use the latest equipment to ensure there are no misdiagnosis as well as the most advanced troubleshooting software and procedures. With 24/7 Tech Support, our technicians have access to decades of spa repair experience.
Our used spa and
hot tub relocation
service crew specializes in moving recreational goods. We move Saunas,
Tanning Beds, Pool Tables, Hot Tubs and Spas on a routine basis. Our
Installation crew installs Pools, Saunas, Steam Showers, Tanning beds,
Custom Spas, Portable Hot Tubs and even Temporary Spas for events. Licensed plumbers and electricians are
available for dispatch every day of the week. If we don't directly
service your area, we have a network of service personnel to assist
with any repair. We have non retail offices in Charleston
SC and Columbia SC and are therefore
able to provide local service to Summerville, Mount
Pleasant, James Island, Folly Beach, Isle of Palms, West Ashley.
Moncks Corner
and Goose Creek daily. Carolina Spa Guy
also services Hilton Head, Spartanburg, Greenville
as well as Orangeburg and Florence once every other week.
Myrtle Beach is serviced bi-weekly out of our Charleston
South Carolina Office. Carolina SpaGuy does not have a retail store -
we are a repair company and sell only parts related to our services.
We do not want to compete against the companies that give us our
business. We maintain all the required business licenses and permits
in our employee only offices as required by law. Our spa repair
techs provide local service to
Columbia, West Columbia, Lexington and west to
Aiken South Carolina.
We also service south East along the I-26 corridor to Charleston SC.
Our techs are well trained in all forms of hot tub service and spa
repair. We have a relocation crew just in case you want to move a
hot tub or install a new spa. Our company focus is to repair
hot tubs. We fix spas and repair pools. We can also repair saunas,
install steam showers, repair tanning beds, and assemble pool
tables. Do you want a jack leg to fix the hot tub? or a pro to fix
spa?
Anyone can move hot tubs or repair spas, fir
saunas and rock saunas by guessing and part swapping, but there
are very few that can diagnose the issue down to a single switch
or relay AND fix that part on site. Did you know there are
hundreds of ways to move a hot tub. Myspa guys are in the
Carolinas and myspa guy or my spaguy is here to help. Let my
spaguys move a hot tub or move a hot tub onto a deck. Carolina
Spa Guys can move a hot tub into a sunroom or gazebo. Carolina
Spa Guy also can move a hot tub and complete a full spa service
and repair on one trip. Carolina Spa Guys keep spare tanning bed
parts, steam shower fittings and steam shower parts; and are
well trained in all forms of hot tub service and hot tub
repairs. Our techs have access to over 40,000 hot tub parts that
ship same day - we can provide hot tub repair or hot tub
installation guidance. Whether you call it a hottub, hottubs,
hott tub, or spa, let Carolina Spa Guy can deliver your
new Jacuzzi and let Carolina spa guy become your spa guy. The rental hottub took nearly 50
hours to heat up but David was so nice, he even drove out to double
check everything and was just a text message away all weekend. We
had a blast. Thanks for everything! N.K. - Folly Beach Amazing, I purchased a spa from a
Coast Spa dealer in North Carolina. No one would help - not even the
manufacturer. Although coast refused to warranty the pump David
Martin handled the repairs quickly and efficiently. Thanks for my
tub back.
I never thought I would get the water in my hot tub right - but
David was patient enough to teach me. Now it is a breeze.
They worked around my schedule and were there when
they said they would be. I cant believe how quick they were.
It was up and running within 20 minutes. I wish I had called them
first. I always had a bad taste in my
mouth about the dealer until we were introduced to My Spa Guys -
they are awesome and made me feel great about my choice. I expected empty promises (like I
got from the dealer) but just the opposite - great things happened
and in record time. Best two hundred bucks I ever spent. Extremely professional and polite.
Could not have had nicer people. Fixed the issues my husband
spent a week trying to fix in less than an hour. We couldnt find anyone to fix our
hottub. My spa guy drove and resolved the issue within 20
minutes. These guys are awesome.
I am having problems with
my spa - what can I do? That's right - over $150 of free tech support
just for telling us where you heard about us. Spa Delivery Services for New or Used Spa
Purchases DO IT YOURSELF:
Link to Spa Manufacturers
"NO HEAT AT
ALL!" This is very different from
"it's getting a little bit warm". It could have the
same cause, but a heating element is like a light
bulb, it either works or it doesn't. If there's
absolutely no heat the first thing to test is the
heating element. IS IT GETTING ELECTRICITY? (Hint,
if you have a 240v heater, you must test for 240
volts directly at the two terminals of the heater.
Testing from one terminal to ground will give a
proper reading even if the element is bad). The element
is
getting electricity. If the element is getting
electricity the next test is an amp draw test. If
you don't know how to perform an amp draw test call
a qualified spa technician. Generally, a 120v heater
should pull 10-12.5 amps and a 240 volt heater
should pull 15-25 amps. If you're getting proper
amperage draw, move on to "it's getting a little bit
warm", below. If you're not getting any amperage
draw, you have a bad heater element. A perfect match is not always
possible, and some differences are just fine. Some
of the acceptable differences are;
Difference in physical
length. A
shorter element is ok, as long as the other
specifications match up. A longer element may
not fit the existing housing and may actually
cause a fire.
Slight difference in
kilowatt rating.
A difference in "kw" rating of 1/2kw is
perfectly acceptable. Frequently, a 6kw element
will be replaced with a 5.5kw element.
The two most important things
are;
How the element attaches
to the heater housing - must be the same on the
replacement unit.
(some unusual or obsolete elements may require a
different element along with an adapter). If
your heater element is threaded, the picture
below should give some guidance on sizing and
measuring for replacements.
The voltage rating must
be the same.
An element rated for 120v only, cannot be used
in place of a 240v element, however, an element
rated for 240v can generally be use in place of
a 120v element. Also the kW rating must be
within half a KW or you risk a fire.
----------------------------------------------------------------------------------------------------------------- We are Already Your Spa
Guy if You have one of the Following Spas
Welcome our Newest Joint
Venture Partners
Columbia Spas of
Jefferson, OR
&
Suntech Tanning of
Kingston, Tenn
Did you know we provide
service for spas sold at the following retail stores?
Please visit the below
listed links for valuable information
American
Association of People With Disabilities
Review MySpaGuy at www.PalmettoBizzBuzz.Com
Affiliates and Sponsors
For the do
it yourselfer
Proudly
Serving all of James Island, Folly Beach, West Ashley
and Charleston South Carolina with technicians in
Charleston &
Mt Pleasant SC We fix all Brands!
Exceptional Great Warranty Service Posted by NASOCO These guys are Awesome! I called the
manufacturer on Friday and was in my spa on Monday.
David was very helpful. Their prices are very fair.
I have no complaints. Thanks Dave, I highly
recommend you! Thanks, G Naso
Local Service Maps Charleston SC and
Surrounding
Columbia,
Lexington SC and Surrounding
Asheville NC & Greenville SC
Statesville NC
Hickory NC Gastonia NC Morganton NC Union Hall & Roanoke
Virginia and all areas surrounding Smith Mountain Lake
VA Winston Salem to
Greensboro NC; North to the Virginia Line
There may be additional fees for areas
outside of these service areas but not
significant, just enough to cover our costs
incurred in going out there. Since our
trucks are stocked with most commonly
replaced parts, we can typically complete
repairs within one trip.
We have General Service Personnel, Relocation Specialists (movers),
Installation Experts and Repair Technicians for the following items: Hot
Tubs, Spas, Pool Equipment, Infrared and Traditional Saunas, Steam
Showers (even the ones purchased online), custom shower enclosures and
even tanning apparatus / tanning beds.
Call My Spa Guy so you can
appreciate truly professional service.
Carolina Spa Guy offers Spa
Repair service in the Carolinas.
Call us at 888-My-Spa-Guy.
We service, move, install and repair Hot Tubs,
Spas, Pools, Saunas, Steam Showers, tanning beds Pool tables. We
have a team of trained technicians. We have specialized hot tub and
spa equipment to move or relocate hot tubs in a safe manner. Our
technicians are able to repair spas quickly and safely. We stock
most replacement parts for tanning beds and saunas.
Nothing on the spa operates as it should
1. Check the control panel
display for any messages. If there is a message, refer to the
diagnostic section on that model spa. There you will find the
meaning of the message and what action is to be taken.
2. If
there is no message on your control panel, check and reset the GFCI*
and house breaker. (*The GFCI should be located in a weatherproof
box within sight of the spa, but no closer than 5 ft.)
3. If
the spa does not respond, contact us.
Pump(s) do not operate
1. Press the “Jets” button on your control panel.
If you hear
the pumps trying to operate:
A. Check that all the slice valves
are open.
B. Pump may need to be primed.
C. Check that the
air controls are open.
If you do not hear anything from the
pump, contact us.
Poor jet performance even when the pump is
on high
1. Make sure
pump is operating.
2. Check that the water level is adequate
(up to minimum safe water level side).
3. Make sure the jets
are open and the air controls are open.
4. Check for dirty
filters. Clean if necessary.
Spa not heating like it used to
* If the spas heater
has failed, the majority of the time it will trip the GFCI breaker.
If the spa is not heating and has not tripped the breaker, please
follow these steps:
1. Check the control panel for diagnostic
messages. (Refer to your spa models diagnostic message area in the
owners manual.) Follow steps to alleviate message.
2. Check water set temperature at control
panel.
3. Check for dirty filters. Clean if
necessary.
4. Check “heat mode” the spa is set in.
Spa should be in standard mode.
5. Check the control panel for heater
light indicator and/or thermometer icon. If the light is on or the
indicator icon is moving, the spa should be heating. Wait a
reasonable amount of time (approximately 1 hour) to see if the water
temperature is changing.
6. Check to make sure that the pump is
primed and all slice valves are open.
7. Reset power to the spa at GFCI breaker.
8. If spa is still not heating, contact us
for service.
My Hot Tub GFCI is tripping, what can i do
to determine why it is tripping?
The Ground Fault Circuit Interrupter (GFCI) is
required, by NEC code (National Electrician Code), for your
protection. The tripping of the GFCI may be caused by a component on
the spa or by an electrical problem. Such electrical problems
include, but are not limited to, a faulty GFCI breaker, power
fluctuations, or a mis-wire. It may be necessary to contact us to
come out and correct this issue.
Don't throw your hard
earned money away on unprofessional, untrained and improperly
equipped spa technicians that don't even have a license. Our techs
have thousands of hours of hands on experience and can typically
repair your hot tub or spa in just one trip.
If you just
purchased a new or used hot tub / spa and want it brought out by
trained technicians that care, contact us at 888-my-spa-guy
We won't make you feel rushed or un-important.
Mention
this website and receive 2 free hours of over the phone tech support
for your chemical needs with any paid service.
If you are purchasing a used spa, we will
be happy to come out and inspect the spa for quality and longevity
or give free phone advice if you agree to allow us to move it for
you. With delivery fees as low as $160 per leg, give us a call. you
wont regret it.
We are here in the Carolinas for the long
haul.
Call us today at 888-my-spa-guy or via EMAIL:
service@myspaguy.net with your name and phone number. If requested,
you will be called within an hour by our on call technician. Emails
without phone numbers will be ignored. Thanks and our schedule is
constantly changing. Please use our online interactive scheduling
calendar.
REQUESTING A QUOTE? Please submit photos so we
can see what we are dealing with. The fewer surprises we have - the
fewer you have for any of the following: Hot tubs, Steam Showers,
Saunas, Pools, Tanning Beds
PROVIDING HELP IN ALL OF SOUTH CAROLINA
We’ll deliver the
spa you ordered or move the spa you currently have…… call us at
888-My-Spa-Guy. All technicians are professionally trained and have
specially designed equipment to move and deliver hot tubs safely to
any location. Even unique deliveries (deliveries that require a
crane) are not unique to us.
Delivery and Set Up of New or Used Spas.
Let us take the hassle out of your installation
If you recently
ordered a hot tub on-line or from a big box retailer and it is
sitting in your driveway or in a warehouse. Give us a call ..... We
will provide a free estimate to install your spa where you want it.
Every phone estimate is approximate; however, exact estimates with a
site visit are available for a nominal fee.
Drop Ship Delivery - Purchased a spa
online? Let us move it into place and install it for you.
Are you a do-it-yourselfer
and your new spa just needs to be picked up or taken from a truck
bed and delivered to your driveway? Call us - we handle all
drop-ship delivery requests.
Spa Moves
MOVE YOUR HOT TUB:
If you currently
own a hot tub and you need to have it moved, give us a call. We can
move hot tubs anywhere in South Carolina or simply move it from your
patio to your deck. All spas are moved by our factory trained
professional movers who will handle your hot tub with care and
safety. Call us at 888-My-Spa-Guy to get a free phone estimate for
moving your hot tub.We maintain just about every part needed to make
most repairs and can typically have your tub up and running within
one visit. Whether it is a motor, pump, blower, turbo, lighting,
filtration, maintenance or other issue you don't want to fool with
give us a call, we are experienced with all major issues of hot tub
failure and can even help instruct you on chemical usage.
We are currently scheduling
appointments via phone at 888-697-7248 or online via our interactive
website calendar at
www.myspaguy.genbook.com
Please
submit photos for a quote so we can see what we are dealing with.
The fewer surprises we have the fewer you have. Hot tubs, Steam
Showers, Saunas, Pools, and Tanning Beds With techs in
Charleston, Myrtle Beach, Hilton Head, Greenville and Columbia SC
as well as Charlotte NC and Augusta GA, we
are available to service Most of South Carolina, North
Carolina and Georgia for diagnostic fee of
$125
All New Spa Drop Ship Deliveries include:
1.Uncrating your spa
2. Inspecting it for damage
(If damaged - we will
photograph and document to assist with claim.)
3. Installing
it in your preferred location
(Yard, Patio, Balcony, Gazebo,
Deck, Indoors, etc.)
4. An explanation of spas’ operation ...
from settings to maintenance
5. Explaining how to properly
maintain your hot tub
(From changing filters to preserving the
exterior)
6. Follow-UP upon completion to ensure your
satisfaction
NO MILEAGE CHARGES in SC for any
repairs
We are a network of
trained technicians devoted to providing high quality professional
service.
With techs in every major city in South
Carolina- Asheville, Charlotte, Statesville, Winston, Highpoint, NC
as well as Roanoke and Union Hall Virginia
We Maintain current
Licenses to operate - Please let us know if you need specific info.
All of our techs maintain certifications and accreditation's
from multiple major manufacturers and have training on just about
all types of repairs.
Licensed master plumbers and
electricians are available to assist on complex jobs. We have
licensed Pool and Spa Operators for commercial applications.
We are currently scheduling appointments via phone or online via our
interactive website calendar at
www.myspaguy.g
Please
submit photos for a quote so we can see what we are dealing with.
The fewer surprises we have the fewer you have. Hot tubs, Steam
Showers, Saunas, Pools, Tanning Beds With offices in Charleston and
Columbia SC as well as Charlotte NC and Roanoke VA, we are available
to service the Carolinas, for a discounted Diagnostic Fee with NO
MILEAGE CHARGES. Our standard problem diagnostics is $100 per hour
for Level 1 Techs and $50 per hour for Level 2 Techs.
Water Issues
Cloudy water
Excessive organic contaminants or
lack of sanitizer
Shock treat
with non-chlorine shock and adjust sanitizer level
Dissolved chemical solids
Use clarifier
to help remove small particles
pH balance or total alkalinity is
incorrect
Test total
alkalinity and pH. Correct with pH increaser or pH
decreaser.
Calcium too high (hard water)
Use a
sequestering agent weekly. Replace some water with
softer water.
Dirty filter
Clean filter
with filter cartridge cleaner.
Chalky, white scale deposits
Mineral deposits in water
Use a
sequestering agent. Check water balance and adjust as
necessary.
Clear green water
High iron or copper content
Use a
sequestering agent
Cloudy green water
Low alkalinity level
Use pH
increaser
low sanitizer level
Test sanitizer
level, shock with non-chlorine shock
Brown water
High iron or manganese level
Use a
sequestering agent
Chlorine odor
Chloramines (combined chlorine
level) is high.
Shock with
non-chlorine shock
Eye/skin irritation
Organic contaminants, chloramines,
or pH out of balance
Shock with
non-chlorine shock. Test and adjust pH level.
Foaming
High concentration of chemicals due
to evaporation and build-up of body oils, cosmetics and
other contaminants
Use foam
reducer. Shock treat with non-chlorine shock. Use enzyme
reducer weekly as part of regular maintenance
Pitting of metal
fixtures
pH too low
Test and adjust pH and total alkalinity by adding pH up.
Total alkalinity too low
American
Chiropractic Association
American
Nursery and Landscaping Association
American Physical Therapy Association
America's Top Hot Tubs and Spas
Aquatic
Physical Therapy Association
Arthritis
Foundation Association of Pool & Spa Professionals
Association
of Pool & Spa Professionals
Better Homes &
Gardens
Deck & Landscape Deck Industry Association
Family Education Web site
Hearth Patio and
Barbecue Association
HGTV
HotTubWorks.com
Men's Health
National
Association of Home Builders
National Sleep Foundation
Pool &
Spa Living Magazine
PoolPeopleUSA
Shape Magazine
SplashZoneUSA
Swimming Pool Buyer's Guide
TREX
Woman's
Day Gardening & Deck Designs
Women's Sports Foundation
Creation,
Marketing and Copyright
www.CarolinaWebBuilders.com 2009.
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Rent our spa moving &
delivery
equipment
Technicians Serving
all of SC
888-My-Spa-Guy
"Recognized as Consistently
dependable in the South East."
What good is a
Warranty if they won't return calls? MySpaGuy responds
to all emails, Text Messages and phone messages within 8
business hours!
Over 18 years experience in Hot
Tub, Sauna & Spa Repair 
888-697-7248 Toll Free 8am-8pm Mon-Sat. (All Areas - Listed or Not Listed Below in SC, GA, NC,TN & VA)
803) 403-2955 Columbia (as well as Orangeburg - Florence) SC South Carolina
803) 661-5253 Lexington and Surrounding Columbia SC South Carolina
843) 647-2102 Mt Pleasant, Isle of Palms, Sullivans Island, Daniels Island, Hanahan
843) 647-0400 James Island, Johns Island, Folly Beach, Wadmalaw, West Ashley, (Down Town) Charleston & North Charleston, SC South Carolina
843) 367-9036 Mount Pleasant, Awendaw, Hilton Head, Myrtle Beach, Pawleys Island SC South Carolina
843) 771-SPAS is 771-7727 in Summerville, Goose Creek, Moncks Corner & Ladson SC South Carolina
864) 252-8832 Greenville/ Spartanburg Upstate SC South Carolina
540) 493-2224 Union Hall / Danville Virginia
540) 650-6779 Roanoke and Smith Mountain Lake Virginia
828) 803-7688 Charlotte, Monroe, Statesville, Hickory, Morganton, Boone, Blowing Rock, Gastonia, Lincolnton, Mooresville, Newton, Denver NC, North Carolina
888) 697-7248 24-Hour Fax Line